Frequantly Asked Questions
Why your pet need to have a place of his own?
Your cat should have a place to relax, playing and sleep, a place of his own. Every single creature deserves a home, territory where he can be alone. Another reason why you need those products is that the lifestyle of you pet will be in better condition, because he will do all process that Mother Nature has "programmed" in every animal.
How long will my products last?
There are some factors that can impact your cat item through the time, which makes it kind of difficult to know how long your cat furniture should last. Environmental factors - UV damage, acid rain, and overall climate can have severe effects on a outdoor cat furniture. Factor form using them, they are always main reason why the product is not last longer in time.
How to make an order?
The order process on our site easy and safety. Only you have to do it to select your item, choose the type and quality you want and press "Add this to my card". You will be directed to o2cats.com, where you finish your order.
What type of payments do you accept?
The ordering process on our website is easy and simple with O2Cats.com services - shopping cart and account manager. By accepting all major credit cards, we process payments using PayPal. You DON'T NEED to have PayPal account to make a payment. Just enter your credit card details as well as your billing details on the PayPal secure server and we will get your order, properly.
How long will it take to get my order?
Usually delivery time and shipment of our products take form 3 to 7 business days form the day the order is made. However, sometimes this period can vary for every single product, based on its size, delivery location and availability limitations.
How much will the shipping cost me?
You will be charged with the FedEx or UPS rates, when the shipment arrived, if the product is not marked as a free shipping. As it is normal, the rates of the shipping depends on your zip code. In case you want to discuss the shipping costs before placing an order, please contact us.
Do you ship to my country?
We DO ship to USA, only in 48 states. We would like to thank you for your interest in our products, but for now we CAN NOT offer them outside of USA.
Do you guarantee for your products?
As an online cat shop, that trying to provide you only with the best services, we at O2Cats.com think that the satisfaction of out customers should be our top priority. And it is! In case you are not satisfied with our product, ordered form us, please inform us in the next 7 days in order to return or exchange it. We could not return the shipping and handing fee. The product can be returned or exchanged as long as it is untouched, unchanged and new, and you will receive the full or partial refund depends on the restocking fee (15-25%).
My product is damaged or defective. What should I do?
Please, after getting the order, see if its damaged during the shipping or defective and if you find discrepancy, let us know in 2 days form the day it was delivered to your address. So we can resend you a brand new.
Your sweet cat will feel better with the gift, that you will get him. The lifestyle of your pet will be different form that has lived before.If your question is not answered here, please contact us. Thank you!